About Us

About Telformance

As a leader in cloud predictive call center technology, the Telformance product suite contains all of the features your business requires including, Real-Time statistics, Agent API, Predictive Dialing at up to a 20:1 line ratio, Custom Reporting, Recording, IVR,ACD, and host of other features. Our unique approach to cloud delivery allows you all the advantages of owner operated equipment while providing the low cost infrastructure of the cloud.

After spending decades in the call center industry and working with hundreds of clients, we kept hearing the same questions voiced over and over again. "Why can't anyone deliver with quality? Why is my system slow? Why does my system constantly go down?"

When we started developing VOIPx, our vision was simple, to prove we could deliver a robust platform that provided effective management tools and customizable products but improve on specific key areas such as answering machine detection, scalability, and stability. We got tired of watered down hosted solutions that couldn't really deliver. The reality is their technology is outdated, over-priced, and under-powered. Join with us and don't settle.

 
Rick Morris - President and CEO

As COO of Touchstar, Rick provided the technological and operational vision that drove TouchStar and changed the Predictive Dialing Industry. He engineered the installation of Call Center platforms in five different countries, on four different continents.

As a pioneer in the VOIP industry he provided the vision for the hosted delivery of call center services and under his direct supervision, the hosted TouchStar business grew from its inception in 2005 to the largest revenue source at TouchStar by the end of 2009. Rick attended the University of Colorado where he studied Chemistry.

"Telformance and our Air products were created to overcome the inherent limitations of delivery and the increasing costs and service issues of the communications industry."

 
 
Chris Rieple - EVP Sales and Marketing

Mr. Rieple joined Telformance in September of 2013 as the Executive Vice President of Sales and Marketing. He brings strong sales leadership and a history of driving sales and marketing organizations to exceptional results.

With over fifteen years of sales and senior management experience in premise software, Software as a Service and Communications as a Service, he is uniquely suited to drive the revenue engine for Telformance.

Prior to joining Telformance, Rieple served as the Vice President of Sales for LiveVox, Inc., Executive Vice President of Sales and Marketing for TelStar, Inc. and Global Director of Sales for TouchStar Software. Mr. Rieple holds a BA in Liberal Arts with an emphasis in Economics from Colorado State University

 
 
Sual Diaz - Cheif Technology Officer

As an internationally acclaimed VOIP and telecommunications expert, Saul is a founding partner in 0strucuture and the engineer of its next generation platform.

Over the last 10 years, Saul has designed his own gateways, created virtual server management tools, developing his own hosted call center solution with predictive dialing, IVR, call routing, voice broadcasting and more.

His skills, work ethic and dedication to his team have enabled 0structure to continuously deliver technological advancement with scalability and reliability.